Privacy Policy

Effective Date: October 29, 2024

Helse Clinics Scarborough (“we,” “our,” or “us”) is committed to safeguarding the privacy of our patients and website visitors. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to ensure it remains secure. By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Contact Information: Name, address, email, and phone number.

• Medical Information: Health history, physical examinations, and other details related to your chiropractic treatment.

• Payment Information: Billing address, credit card details, and other payment-related information for processing transactions.

b) Non-Personal Information

• Usage Data: Information about your interaction with our website, including IP address, browser type, pages visited, and referring websites.

• Cookies and Tracking: To improve your website experience, we may use cookies and other tracking technologies to remember your preferences and understand how you interact with our site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To offer chiropractic services, manage appointments, and maintain patient records.

• Communication: To respond to inquiries, confirm appointments, and share updates or health-related information.

• Billing and Payments: To process transactions for our services and maintain accurate financial records.

• Website Optimization: To improve the functionality, design, and security of our website and enhance your online experience.

• Legal Compliance: To meet regulatory requirements and ensure our practices align with applicable health and privacy laws.

3. Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. However, we may disclose your information under the following circumstances:

• With Your Consent: When you have authorized us to share your information with other healthcare providers or third parties.

• Service Providers: To trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as they agree to keep this information confidential.

• Website Administration: Knight + They Media, the designer and administrator of our website, may have access to certain non-personal or administrative information as necessary to maintain and manage the website. Knight + They Media operates under strict confidentiality agreements and complies with our data privacy standards.

• Legal Requirements: When required by law, regulation, or court order, or if we believe disclosure is necessary to protect our rights, enforce our policies, or ensure patient safety.

4. Data Security

We implement a variety of security measures to protect your personal information, including encryption, access controls, and secure storage solutions. Despite our best efforts, no method of transmission or electronic storage is entirely secure, so we cannot guarantee absolute security.

5. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, or ethical obligations. Medical records are retained per Ontario’s health records regulations.

6. Your Rights and Choices

You have the right to access, update, or correct your personal information in our records. To do so, or to request the deletion of your information, please contact us directly.

7. Links to External Sites

Our website may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date at the top of the policy will be revised. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Helse Clinics

302-520 Ellesmere Rd

Scarborough, ON M1R 0B1

clinic@helseclinics.com

(647) 819-4069